FAQs

1. Is shopping on Kelly Magic Toys discreet?

Yes! We value your privacy. All orders are shipped in plain, unmarked packaging with no mention of our store name. Your billing statement will also show a discreet name to ensure confidentiality.

2. Do you ship across Australia?

Absolutely! We ship to all major cities and regional areas across Australia. We use trusted carriers to ensure fast and secure delivery.

3. How long does shipping take?

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days (available at checkout)

Please note that remote locations may take slightly longer.

4. What payment methods do you accept?

We accept:
✅ Credit & Debit Cards (Visa, Mastercard, AMEX)
✅ PayPal
✅ Afterpay & ZipPay (Buy Now, Pay Later)
✅ Bank Transfers

All transactions are secure and encrypted for your safety.

5. Can I return or exchange a product?

For hygiene reasons, we cannot accept returns on used or opened products. However, if your item is faulty or damaged, contact us within 14 days for a replacement or refund.

6. Are the products safe to use?

Yes! We only stock high-quality, body-safe toys made from materials like medical-grade silicone, ABS plastic, and non-toxic metals. Always follow the care instructions for safe use.

7. How do I clean and maintain my toys?

We recommend cleaning your toys before and after use with warm water and mild soap or a specialized toy cleaner. Store them in a cool, dry place, preferably in a storage pouch to maintain hygiene.

8. Do you offer discreet packaging for gifts?

Yes! If you’re purchasing a gift, we offer discreet gift-wrapping options at checkout. Perfect for surprising a partner or friend!

9. Do you offer international shipping?

Currently, we only ship within Australia. Stay tuned for updates on international delivery options.

10. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this to track your package in real time.

11. Is there a loyalty program or discounts?

Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and special offers.

12. I have more questions. How can I contact you?

We’d love to help! You can reach us via:
📧 Email: info@kellymagictoys.com.au
📞 Phone: +61-1800-965-993
💬 Live Chat: Available on our website

We hope this FAQ answers your questions! Happy shopping at Kelly Magic Toys – where pleasure meets magic! ✨