Warranty Policy

What Our Warranty Covers

Our warranty ensures that your product is free from manufacturing defects in materials and workmanship. If your product experiences issues due to a fault in manufacturing within 12 months of purchase, we will offer a replacement or store credit.

What’s Included?

✔ Manufacturing defects
✔ Electronic malfunctions (e.g., non-working motors, charging issues)
✔ Material defects (e.g., tears, cracks, or unusual wear under normal use)

What’s Not Covered?

✖ Normal wear and tear
✖ Damage caused by improper use, accidents, or neglect
✖ Water damage (unless the product is labeled waterproof)
✖ Damage due to misuse, modifications, or unauthorized repairs
✖ Battery deterioration beyond the 12-month warranty period

How to Make a Warranty Claim

If you believe your product is defective and covered under warranty, follow these steps:

1. Contact Us – Email our support team at [your email] with your order number, a brief description of the issue, and photos/videos showing the defect.

2. Assessment – Our team will review your claim and may request additional information.

3. Resolution – If the issue is covered under warranty, we will provide a replacement or store credit.

Important Information

• Warranty claims must be made within 12 months of purchase.

• Proof of purchase (receipt or order confirmation) is required.

• In some cases, returning the defective product may be necessary (return shipping costs are the customer’s responsibility unless deemed faulty).

• Replacements are subject to stock availability.

Consumer Rights in Australia

This warranty is in addition to Australian Consumer Law (ACL) rights. If a product fails to meet consumer guarantees, you may be entitled to a repair, replacement, or refund as per ACL guidelines.

For further assistance, please reach out to our customer support team at info@kellymagictoys.com.au.