At Kelly Magic Toys, we make it easy to track and manage your orders with complete discretion. Whether you’re eagerly waiting for your new pleasure products or need assistance with an order, we’ve got you covered.
Track, Manage & Enjoy
Order Tracking
Once your order is placed, you will receive a confirmation email with your order details and tracking link. Simply click on the link to monitor your package in real-time.
If you haven’t received a confirmation email, please check your spam/junk folder or contact our support team.
Processing & Delivery
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Processing Time: Orders are typically processed within 24 hours (excluding weekends & public holidays).
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Shipping Time: Delivery across Australia usually takes 2–7 business days, depending on your location.
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Discreet Packaging: All orders are shipped in plain, unbranded packaging to ensure privacy.
Modifying or Cancelling an Order
Need to make changes? Contact us as soon as possible! We can modify or cancel an order before it is dispatched. Once shipped, changes may not be possible.
Returns & Replacements
Due to hygiene reasons, we do not accept returns on used or opened items. However, if your product arrives damaged or faulty, we offer a hassle-free replacement or refund. Reach out to our team within 7 days of delivery with your order details and photos of the issue.
Need Help?
If you have any questions regarding your order, our friendly customer support team is here to assist. Contact us via:
📧 Email: info@kellymagictoys.com.au
📞 Phone: +61-1800-965-993
Your satisfaction and privacy are our top priorities! 💜