At Kelly Magic Toys, we prioritize your satisfaction and discretion. If you’re not completely happy with your purchase, we’re here to help with our hassle-free returns and refunds policy.
Returns & Refunds Policy
Please read the following guidelines carefully:
Change of Mind
Due to the intimate nature of our products, we do not accept returns or exchanges for change of mind. This policy ensures the highest standards of hygiene and safety for all our customers.
Faulty or Damaged Items
We stand by the quality of our products. If you receive an item that is faulty, damaged, or not as described, please contact our customer support team within 14 days of receiving your order. We may require photo or video evidence to assess the issue.
If the item is confirmed to be faulty, you will be eligible for a replacement or refund. Refunds will be processed to the original payment method.
Warranty Claims
Some of our products come with a manufacturer’s warranty. If your product stops working within the warranty period, please contact us for assistance. Warranty claims are subject to the manufacturer’s terms and conditions.
How to Lodge a Return Request
- Contact Us – Email our support team at [your email] with your order details and issue description.
- Provide Evidence – Attach clear photos or videos showing the fault.
- Wait for Approval – Once approved, we will provide return instructions if necessary.
- Return the Item – If required, return the item in its original packaging (where possible).
- Receive a Replacement or Refund – After inspection, we will issue a replacement or refund as applicable.
Refund Processing Time
Refunds will be processed within 5-10 business days after approval. The time it takes for funds to appear in your account depends on your payment provider.
Exclusions
We do not accept returns for:
- Used or opened items (unless faulty).
- Items damaged due to misuse or improper care.
- Clearance or final sale items.
- Items without proof of purchase.
Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to contact our support team at info@kellymagictoys.com.au or +61-1800-965-993.
Your satisfaction is important to us, and we strive to resolve any issues quickly and discreetly.